Refund Policy
Your satisfaction matters to us. This comprehensive policy outlines our commitment to fair refund practices and transparent procedures for all corvalitheno services.
Overview
At corvalitheno, we understand that business needs can change, and sometimes refunds become necessary. Our refund policy reflects our commitment to customer satisfaction while maintaining fair business practices. We've designed these guidelines to be clear, comprehensive, and protective of both our clients and our business operations.
This policy applies to all services provided by corvalitheno, including company formation services, registered agent services, ongoing compliance support, and any additional business services we offer to our Canadian clients.
Refund Eligibility
Service Not Delivered
Full refund available if we fail to deliver promised services within the agreed timeframe due to our error or system failure.
Early Cancellation
Partial refunds may be available for cancelled services, calculated on a pro-rated basis depending on services already rendered.
Billing Errors
Immediate full refund for any confirmed billing mistakes, duplicate charges, or unauthorized transactions on your account.
Service Defects
Refund consideration for services that don't meet specified quality standards or contain errors that significantly impact functionality.
Important Refund Timeframe
Refund requests must be submitted within 30 days of the original service date or within 14 days of discovering a service defect. Requests submitted after these periods may not be eligible for processing.
Refund Process Steps
Submit Request
Contact our support team via email at info@corvalitheno.com or phone at +19056871600 with your refund request, including account details and reason for refund.
Documentation Review
Our team reviews your request and service history within 2-3 business days. We may request additional information or clarification during this period.
Decision Notification
You'll receive written notification of our refund decision within 5-7 business days, including details about approved amount and processing timeline.
Refund Processing
Approved refunds are processed within 7-10 business days and returned to your original payment method or via alternative arrangement if needed.
Non-Refundable Services
Certain services and situations are not eligible for refunds under our policy. Government filing fees paid on your behalf to provincial or federal agencies cannot be refunded, as these fees are processed directly by government entities. Third-party services arranged through corvalitheno but provided by external partners follow the refund policies of those respective organizations.
Services that have been fully completed and delivered as specified in your service agreement are generally not eligible for refund, unless there are documented quality issues or service defects that significantly impact the delivered work.
Rush Processing Fees: Expedited service fees are non-refundable once processing has begun, even if you later decide to cancel the underlying service request.
Payment Method Considerations
Refunds are typically processed back to your original payment method. Credit card refunds usually appear within 5-10 business days, though your bank may take additional time to process the credit. Bank transfer refunds may take 7-14 business days depending on your financial institution.
If your original payment method is no longer available or has expired, we'll work with you to arrange an alternative refund method. This might include issuing a check or arranging a transfer to an alternative account, which may extend processing time by an additional 5-7 business days.
Dispute Resolution
If you disagree with our refund decision, you may request a review by submitting additional documentation or clarification within 10 business days of receiving our initial decision. Our senior management team will conduct a secondary review and provide a final determination within 5-7 business days.
For disputes that remain unresolved through our internal process, we encourage mediation through recognized business dispute resolution services available in British Columbia. We're committed to finding fair solutions that address legitimate customer concerns while protecting our business interests.
Need to Request a Refund?
Our customer service team is ready to assist you with refund requests and answer any questions about our policy.
Policy Updates
We reserve the right to modify this refund policy as business needs evolve and to ensure continued compliance with applicable regulations. Policy changes will be posted on our website with at least 30 days notice for existing customers. Significant changes that might affect pending refund requests will be communicated directly via email.
Your continued use of corvalitheno services after policy updates indicates acceptance of the revised terms. If you disagree with policy changes, please contact us before your next service renewal to discuss your options.